Return, Refund & Shipping Policy

We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, please provide clear photos of the product on a flat, well-lit surface and email them to us at [victorlaforteza.yt@gmail.com]. This quick step helps us provide a speedy resolution.

👉 Return & Refund Policy

✅ Eligible Returns

We’ll gladly offer a replacement or refund if:

• Your order arrives physically damaged

• You received the wrong item or size

• There is a production or fulfillment error

To request a return, contact us within 7 days of delivery with:

• Your order number

• Clear photos of the item and packaging

❌ Non-Returnable Situations

We do not offer refunds, returns, or replacements for:

• Packages marked “Delivered” by the shipping carrier

• Items lost, delayed, or damaged after delivery to freight forwarding services

• Buyer’s remorse or sizing issues on made-to-order items

Once an item is marked as delivered, all shipping risk is assumed by the customer, especially when using third-party forwarding services.

🚚 Shipping Policy

We ship all orders to the exact address provided at checkout. Once a shipment is marked "Delivered" by the carrier, our responsibility for the package is considered complete.

⚠️ Freight Forwarding Services

We do not guarantee shipments delivered to freight forwarding addresses. By using a freight forwarder, you acknowledge and accept that:

• We are not responsible for any loss, damage, or delay after delivery to the forwarder

• All risk is assumed by the customer, including coordination with the forwarder

• No refunds, returns, or replacements will be issued once delivered to a forwarding service

We highly recommend using a secure, direct shipping address.

❌ Cancellation Policy

Product Orders

All products are made to order. You may edit your order before it goes into production using the link in your confirmation email. Once in production, cancellations are not guaranteed.

You have 30 days after delivery to report any quality issues. Refunds or replacements will only be issued for verified issues, supported by clear photographs.

Donations, Tips & Locked Messages

• Donations and tips are non-refundable once checkout is complete.

• Locked messages are non-refundable, unless there is an access issue. If so, email us at [victorlaforteza.yt@gmail.com] for troubleshooting.

🛬 International Orders

International shipments may be subject to import taxes, duties, and customs fees. These vary by country and are the customer’s responsibility. For details, contact your local customs office.

💳 Payments

We accept credit/debit cards, PayPal, Google Pay, Apple Pay, Klarna/AfterPay (where available), and local payment methods depending on your location.

💼 Merchant of Record

All orders are processed through our merchant partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.